Welcome to PushnDeliver. We are committed to protecting your privacy and ensuring you have a positive experience when using our services. We process personal data in accordance with the Nigeria Data Protection Act, 2023. Personal data is processed on one or more lawful bases, including performance of a contract, compliance with legal obligations, legitimate interests, and consent where required by law.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services.

Please read this Privacy Policy carefully. By accessing or using our Services, you consent to the practices described in this policy.

IF YOU DISAGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE OUR SERVICES.

1. Information We Collect.

We collect several types of information from and about users of our Services, including:

1. Information you provide directly:
2. Account information: When you create an account as a customer or a delivery partner (driver/rider), we collect information such as your name, email address, phone number, profile photo, and payment information.
3. Delivery partner application information: If you apply to be a delivery partner, we collect additional information, which may include your driver’s license number, vehicle registration, insurance details, and other background check information as permitted by law.

• User content: Information you provide when you contact customer support, participate in surveys, or otherwise communicate with us.

1. Information collected automatically:
2. Location information: When you use our Services, we collect precise or approximate location data from your mobile device to match you with delivery opportunities (for partners), track deliveries in real-time, and facilitate navigation. We collect this information when the app is in the foreground or background.
3. Transaction information: We collect details about the deliveries you request or complete, including the date, time, items delivered, pickup and drop-off addresses, distance, payment amount, and any customer ratings or feedback.

• Device and usage information: We automatically collect information about your device and how you interact with our Services, including your IP address, device type, operating system, unique device identifiers, mobile network information, app crashes, and other system activity.

1. Information from other sources:

We may receive information about you from other sources, such as:

1. Background check providers: For delivery partners, we receive reports from authorized vendors as part of our screening process.
2. Payment processors: We receive payment confirmation and related transaction details.

• Social media platforms: If you choose to link your account to a social media service.

1. Lawful Basis for Processing

We process personal data on the following lawful bases:

1. Contractual necessity: to provide delivery services, manage accounts, and process payments;
2. Legal obligation: to comply with tax, employment, law enforcement, and regulatory requirements;

• Legitimate interests: to ensure platform security, prevent fraud, improve services, and protect users;

1. Consent: for marketing communications and optional features, where required by law.”

2. How We Use Your Information

We use the information we collect for the following business purposes:

1. To provideand maintain our services: To create and manage your account, process deliveries, facilitate payments, and provide customer support.
2. Tomatch and dispatch: To match delivery partners with delivery opportunities, optimize routing, and provide estimated times of arrival.

• Toensure safety and security: To verify identities, conduct safety screenings for delivery partners, investigate and prevent fraudulent transactions, and protect the rights and safety of our users and the public.

1. To improve and develop our services: To analyze usage trends, develop new features, and enhance the user experience.
2. To communicate with you: To send you service-related announcements, technical notices, updates, security alerts, and administrative messages. With your consent, where required, we may also send you promotional communications.
3. For Legal and Compliance Reasons: To comply with legal obligations, resolve disputes, enforce our agreements (including our Terms of Service), and protect our legal rights.

4. Sensitive personal data: Certain information we collect, including precise location data, government-issued identification, and background screening information, constitutes sensitive personal data under the NDPA. We apply enhanced security, access controls, and processing restrictions to such data.
5. How We Share Your Information

We may share your information in the following circumstances:

1. With Other Users:

• When you place a delivery order, we share your name, delivery address, and contact information with the assigned delivery partner to facilitate the delivery
• When you are a delivery partner, we share your name, photo, vehicle information, and real-time location (during an active delivery) with the customer.

1. With Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf, such as payment processing, background checks, data analysis, cloud storage, marketing, and customer support. These providers are contractually obligated to protect your data.

• For Legal Reasons: We may disclose information if we believe it is necessary to:
• Comply with a legal obligation, law, or regulatory process.
• Protect and defend the rights, property, or safety of PushnDeliver, our users, or the public.
• Prevent fraud or address security issues.

1. Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred to the new owners.
2. With Your Consent: We may share your information for any other purpose disclosed to you at the time we collect it, with your consent.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption, access controls, and secure network architectures. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. Third-party data processors

All third-party service providers act as data processors under written agreements that impose confidentiality, security, breach notification, and data protection obligations consistent with the NDPA.

8. Your rights and choices

You have choices regarding your information:

1. Account Information: You can request access to your personal data, review, request correction or deletion of inaccurate data, and update your personal dataat any time through the settings in the PushnDeliver app.
2. Location Information: You can enable or disable location services through your device settings. Please note that disabling location services will prevent you from using core features of our Services.

• Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. You will continue to receive essential service-related communications.

1. Account Deletion: You may request to delete your account by contacting us. We will retain certain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
2. Subject to applicable law, you also have the right to object to or restrict processing; withdraw consent where processing is based on consent; request data portability; and lodge a complaint with the Nigeria Data Protection Commission (NDPC).
3. All requests may be submitted by contacting us at info@pushndeliver.com.

9. Data retention

We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary by data type, including:

• account data: retained for the duration of the account and applicable legal retention periods;
• transaction records: retained as required under tax and accounting laws;
• background screening data: retained only for legally required periods.
  Data is securely deleted or anonymised when no longer required.

10. Internationaldata transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. Where personal data is transferred outside Nigeria, we ensure appropriate safeguards are in place, including contractual protections, adequacy assessments, or other mechanisms recognised under the NDPA, to ensure continued protection of your data

11. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

12. Automated decision-making

We may use automated systems and algorithms to support operational decisions, including rider assignment, route optimisation, service quality monitoring, and fraud prevention.

These processes are designed to improve efficiency and delivery of service and do not produce legal or similarly significant effects without appropriate safeguards. Where required by law, individuals may request human review of certain decisions by contacting us at info@pushndeliver.com.

13. Cookies & tracking technologies

Our website and mobile applications may use cookies, pixels, and similar technologies to enable functionality, analyse usage, and improve user experience.

You may manage cookie preferences through your browser or device settings. Disabling certain cookies may affect service functionality.

14. Location data & real-time tracking

Where location services are enabled, we may collect real-time or periodic location data to facilitate deliveries, ensure safety, and improve operational efficiency. Location data is collected only when necessary and is subject to strict access controls.

15. Personal data breaches

In the event of a personal data breach that is likely to result in a risk to individuals’ rights and freedoms, we will notify affected individuals and the Nigeria Data Protection Commission (NDPC) in accordance with applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last Updated” date at the top of this policy will indicate when it was last revised. If we make material changes, we will notify you through the Services or by other means, such as email, and it will be available on our website and in the Pushdeliver App.  

If you have any inquiries or concerns regarding your shipment, please contact our Customer Support team at info@pushndeliver.com or text via WhatsApp – +234 912 224 2777.

Thank you for choosing Pushndeliver.